What is OurBus?
OurBus is a company that was founded in 2016 and has since expanded its network to include intercity and commuter bus services. Currently, OurBus operates in more than 100 cities in the United States. It passes through New York and many other states, such as New Jersey, Connecticut, Massachusetts.
Two major bus classes available on OurBus are Commuter and Intercity. The main difference between the buses is the distance they have to travel. All are modern vehicles with spacious interiors and both have all free facilities. In fact, I found many OurBus customer reviews who claimed that they had one of their best trips when they chose to use this means of transport.
Is OurBus a reliable company or not?
A bus company that has gained popularity in the last two years is OurBus. In fact, we can even talk about one of the most famous companies in the northeastern states of the United States of America. If you don’t know very well what OurBus is, and especially why you should use them, the following lines will give you the answer to many possible questions you might have.
What facilities does OurBus offer?
In order to provide the most complete answer to this question, we used both the information provided by the company’s management and the many OurBus customer reviews we read. It seems that all OurBus buses have comfortable reclining seats, clean toilets, charging ports, free water bottles. It should be noted that “WiFi is available in most buses, but not in all”, as mentioned in an OurBus review.
Will I be reimbursed if I miss the bus?
A natural question, but the answer to which may not be to your liking. From an OurBus review I learned that “unfortunately, if you miss the bus, you will not receive a refund. You have to buy a new ticket for a later date”.
How much luggage can I take with me?
This time I used both an OurBus review and the company’s specifications in this regard. The conclusion was that for each ticket purchased, a hold bag and a hand bag are allocated that you can take with you on the bus. If you have extra luggage, you have to buy another ticket.
Customer reviews
OurBus weaknesses
Although friendly to your finances, you should know that OurBus chooses its bus routes through crowdsourcing, which means that it has some disadvantages that we also present to you.
Late arrival or early departure
It is known that buses leave before the scheduled departure time, which means that you risk missing the bus if you are not more than punctual. Also, there were many complaints regarding their programs, and I found this mentioned not only in one OurBus review, but in several.
Overcrowding
There are even some complaints about the fact that OurBus seats are crowded and uncomfortable. The seats are cramped and sometimes too close to each other, which means there could be too many people and not enough legroom.
No option for a full refund
OurBus tickets are non-refundable, but you can cancel your ticket up to 30 minutes before departure. When you cancel your ticket, the money is transferred to OurBus Wallet. This means that you will not be refunded the cash, but you can only use that money to buy another ticket on the OurBus app or website.
Is OurBus worth it?
Overall, OurBus is worth it. Most of the customers who left positive reviews, which makes us believe that we are dealing with a serious company offering a safe, comfortable and reliable travel experience.
Is OurBus legit?
OurBus is a legitimate and reliable transportation company that offers long-distance bus services in different regions of the United States of America. The company operates in accordance with the regulations and laws in force and is registered with the competent authorities.
At the same time, OurBus has a transparent policy regarding ticket prices, including information about prices, taxes and any additional costs, so that customers can make an informed choice when purchasing their tickets. We can’t even talk about OurBus scam.
Conclusion
In addition, the company has an easy-to-use mobile app and website to search for routes, make reservations and pay for tickets, making the booking and travel process more convenient and efficient for customers.
And even if there are some clients who have reported delays and problems with meeting the schedule, these problems are rare and do not represent a general behavior of the company.